United Airlines CEO Scott Kirby has always been a strong advocate for innovation and forward-thinking in the aviation industry. As the leader of one of the largest airlines in the world, Kirby’s insights and initiatives often shape the future of air travel. However, on National Aviation Day, Kirby took a step back from the corporate strategies and financial forecasts to share something more personal—a story that brought the aviation industry to life through the eyes of his son. This heartfelt narrative not only resonated with those who are passionate about aviation but also offered a unique glimpse into the hands-on experiences that shape the next generation of leaders in the industry.
National Aviation Day, celebrated on August 19th, has always been a significant date for the aviation community. It’s a day dedicated to celebrating the achievements of the industry, reflecting on its rich history, and looking ahead to future innovations. For Kirby, this year’s celebration was particularly special, as it allowed him to share a personal story that exemplifies the importance of hands-on experience in the industry—an experience that his son, Jack Kirby, had the opportunity to gain firsthand.
Jack Kirby, now in his early twenties, has grown up surrounded by the world of aviation. With a father who has spent decades in the industry, it was almost inevitable that Jack would develop a deep interest in aviation. However, rather than following a traditional path into the industry, Jack chose a route that was both unconventional and deeply enriching. He didn’t just want to observe the industry from the sidelines or through the lens of his father’s experiences; he wanted to immerse himself in it, to understand it from the ground up.
This desire led Jack to pursue a summer internship with United Airlines, not in a cushy office role, but on the front lines, where the action happens. Jack worked as a ramp agent, a role that involves physically demanding tasks such as loading and unloading luggage, guiding aircraft into their gates, and ensuring that flights are prepared for takeoff. It’s a job that requires teamwork, quick thinking, and a deep understanding of the operational side of the airline business—qualities that are often overlooked but are essential to the smooth functioning of an airline.
Scott Kirby was proud to share his son’s experience, not just as a father, but as someone who understands the value of such hands-on exposure. In a world where many young people are encouraged to leap directly into high-level positions, bypassing the gritty, foundational work, Jack’s experience stands out as a testament to the importance of understanding every aspect of an industry—especially one as complex and dynamic as aviation.
Throughout the summer, Jack Kirby learned what it means to be part of the team that keeps the airline running day in and day out. He experienced the challenges that come with unpredictable weather, tight schedules, and the constant need for precision and coordination. He saw firsthand how every decision made on the ground has a ripple effect that can impact the entire operation, from the safety of the passengers to the timing of departures and arrivals.
One of the most valuable lessons Jack took away from his time as a ramp agent was the importance of collaboration. In a high-stakes environment like an airport, there is no room for ego. Every team member, regardless of their role, plays a crucial part in ensuring the safety and efficiency of operations. Jack saw how communication and trust among team members are not just buzzwords, but the backbone of successful operations.
Scott Kirby’s reflection on his son’s experience was a reminder to everyone in the aviation industry about the importance of staying grounded—both literally and metaphorically. While the aviation industry is often associated with high-tech innovations, luxury, and global connectivity, it is also built on the hard work of individuals who perform essential tasks that are often unseen by the public. These are the people who fuel the planes, guide the aircraft to their gates, and ensure that every piece of luggage arrives at its destination.
For Scott Kirby, sharing his son’s story on National Aviation Day was more than just a proud father’s moment. It was a call to action for the industry to continue valuing and investing in the people who make air travel possible. He emphasized that understanding the industry from the ground up is not just beneficial for personal development, but is also critical for those who aspire to lead in aviation.
Jack’s summer on the ramp provided him with insights that no classroom or boardroom could ever offer. It gave him a new appreciation for the complexities of the airline industry and the dedication of the people who work tirelessly behind the scenes. It also instilled in him a sense of humility and respect for the hard work that goes into every flight—a perspective that will undoubtedly shape his future, whether he chooses to follow in his father’s footsteps or carve out his own path in aviation.
As Scott Kirby shared his son’s experience, he also reflected on his own career journey, recalling the early days when he, too, had to roll up his sleeves and learn the industry from the ground up. It was these formative experiences that shaped his understanding of the business and ultimately helped him become the leader he is today. Kirby’s message was clear: no matter how advanced the industry becomes, the fundamentals of hard work, teamwork, and hands-on experience will always be the foundation of success.
In the fast-paced world of aviation, where the focus is often on innovation and growth, Scott Kirby’s story about his son serves as a poignant reminder of the importance of staying connected to the core values of the industry. It’s a reminder that the future of aviation doesn’t just lie in cutting-edge technology or strategic vision, but also in the hands of the people who keep the planes flying day in and day out.
National Aviation Day, with its rich history and celebration of the industry’s achievements, was the perfect occasion for Scott Kirby to share this personal and inspiring story. It was a story that resonated not only with those in the aviation community but also with anyone who understands the value of hard work, dedication, and the pursuit of hands-on experience in any field. As the industry continues to evolve, it’s stories like these that remind us all of the importance of staying grounded, appreciating the people who make it all possible, and always being willing to learn from the ground up.
